Refund Policy

Mobile/DTH/Data Card Recharge Refund Policies
All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that you are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases.  ASL WALLETS (ASL SOLUTIONS TECH PRIVATE LIM ITED) is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number.

However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on www.aslwallets.in or posting us a message on the Contac Us page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number www.aslwallets.in shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 to 10 working days from the date of the receipt of your email.

For cases if you are doing recharge from your Payzone account balance and you have received a success confirmation but not received a recharge or any other case you are welcome to log a complaint by opening a support ticket on our contact us page and we will provide you a quick resolution.

Cancellation Policy – ASL Wallets (ASL Solutions Tech Pvt. Ltd.)

At ASL Wallets, we strive to provide transparent and flexible financial technology services to all our partners and clients. The following Cancellation Policy outlines the conditions under which cancellations may be requested or processed.

1. Service Subscription Cancellation

• Clients may request cancellation of any ongoing subscription-based service (e.g., payment gateway access, API packages) by providing a written notice at least 15 days in advance.
• Cancellations must be sent via registered email to support@aslwallets.com with the subject line “Service Cancellation Request.”
• Any payments already made for the current billing cycle are non-refundable, unless otherwise stated in a separate agreement.

2. One-Time Setup Fees

• One-time onboarding, integration, or technical setup fees are non-refundable, even if the client chooses to discontinue the service after onboarding is completed.

3. Client-Initiated Contract Termination

• If a client terminates the agreement before the minimum contract term (e.g., 1 year), they may be subject to early termination charges, as outlined in the signed service agreement.

4. Company-Initiated Cancellation

• ASL Wallets reserves the right to cancel services or terminate access in case of:
  • Fraudulent activity or misuse of the platform
  • Violation of RBI guidelines, KYC/AML regulations, or terms of service
  • Non-payment of dues beyond 15 days of the due date

5. Refund Processing

• If any refund is applicable, it will be processed within 7–10 working days after proper verification and approval.
• All refunds, if applicable, shall be credited to the original payment method only.

6. Dispute Resolution

• Any dispute regarding cancellation or refund shall be handled in accordance with our Dispute Resolution Policy and may be subject to legal review under the jurisdiction of Kolkata, West Bengal.